Future Business Leaders of America (FBLA) Hospitality Management Practice Test

In lodging facilities, what area is considered the 'front of the house'?

1. The pool and gym areas

2. The lobby and guest check-in area

3. The staff-only break room

4. The kitchen and storage areas

The correct answer is: The lobby and guest check-in area

The 'front of the house' in lodging facilities typically refers to the areas that are accessible to guests and where guest interactions occur. This includes spaces that are prominently featured and where customers receive services, such as the lobby, guest check-in area, and other guest-facing facilities. The lobby and guest check-in area serve as the initial point of contact for guests, making them crucial for providing a positive experience. These areas are designed to create a welcoming atmosphere and facilitate the check-in process, which is essential for guest satisfaction. In contrast, other areas like the pool and gym are indeed guest-accessible, but they do not typically encompass the primary service and administrative functions as distinctly as the check-in area does. Staff-only areas, such as break rooms and kitchens, are classified as 'back of the house' since they are not intended for guest interaction and focus instead on employee operations and support functions.