Future Business Leaders of America (FBLA) Hospitality Management Practice Test

What are facilitating products?

1. Core products

2. Basic service standards

3. Goods that aid the use of core products

4. Promotional materials

The correct answer is: Goods that aid the use of core products

Facilitating products are goods that enhance the customer's ability to utilize core products effectively. These items support or complement the primary offering, making it easier for customers to engage with the main product or service. For example, in the hospitality industry, facilitating products could include items like a room key card, toiletries in a hotel, or complimentary breakfast that enhances the overall experience of staying at the hotel. The understanding of facilitating products is essential because they contribute to customer satisfaction by ensuring that the core service or product can be used smoothly and efficiently. They also play a role in differentiating a business from competitors, as the quality and availability of these supporting goods can significantly impact a customer's experience.