Future Business Leaders of America (FBLA) Hospitality Management Practice Test

What is the role of an intermediary in hospitality management?

1. To directly manage hotel staff

2. To facilitate the sale of services from providers

3. To oversee culinary operations

4. To plan marketing strategies

The correct answer is: To facilitate the sale of services from providers

An intermediary in hospitality management plays a critical role in connecting service providers with customers. By facilitating the sale of services, intermediaries help ensure that hotels and other hospitality businesses can effectively reach their target markets. They act as agents, brokers, or platforms that provide essential support in distribution, allowing service providers to focus on delivering their offerings without having to manage direct sales. Intermediaries may include travel agencies, online booking platforms, and other entities that help market and sell hospitality services. They add value through their expertise in market dynamics and consumer behaviors, contributing to more efficient transactions between providers and customers. Their involvement is essential for making hospitality services more accessible and enhancing the overall customer experience. In contrast, the roles mentioned in the other choices focus on specific operational aspects of a hospitality business. Managing hotel staff is a direct management function, overseeing culinary operations pertains to food services, and planning marketing strategies involves a broader scope than the intermediary’s primary function of facilitating sales. Thus, while these roles are important in hospitality management, they do not align with the core function of an intermediary.