Future Business Leaders of America (FBLA) Hospitality Management Practice Test

Which of the following best describes informal organization?

1. Formally structured work teams

2. Social relationships among workers

3. Hierarchical structures

4. Standard operating procedures

The correct answer is: Social relationships among workers

The best description of informal organization is found in the option that highlights social relationships among workers. An informal organization refers to the network of personal and social relationships that develop among individuals in a workplace, which are not outlined by the official organizational structure. These relationships can significantly influence communication, collaboration, and the overall work environment. In workplaces, individuals often form connections based on shared interests, experiences, or mutual respect, which can lead to increased morale and productivity. Informal organizations can transcend formal job titles and divisions, allowing for a natural flow of information and support that might not occur through the formal hierarchy. By focusing on the social dynamics of employees, this option emphasizes the human aspect of organizational life, highlighting how informal interactions contribute to the workplace culture and can even impact formal processes.