Future Business Leaders of America (FBLA) Hospitality Management Practice Test

Which of the following is NOT considered a hospitality-specific trait?

1. Good personal appearance

2. Positive personal attitude

3. Technical knowledge of booking systems

4. Good work ethics

The correct answer is: Technical knowledge of booking systems

Technical knowledge of booking systems is not considered a hospitality-specific trait in the same way the other options are. The other traits—good personal appearance, positive personal attitude, and good work ethics—are fundamental characteristics essential for anyone working in the hospitality industry. These traits help professionals interact effectively with guests, create a welcoming environment, and ensure customer satisfaction, which are critical components of the hospitality experience. In contrast, while technical knowledge of booking systems is certainly valuable and often necessary for specific roles within the industry, it is more of a skill or knowledge area rather than a personal trait. This distinction is important as the hospitality industry prioritizes personal attributes that foster interpersonal relationships and customer service over technical skills that can be learned on the job.